William M.

This $#*!ing company is a scam. They take your $#*!ing money and make you jump through hoops to get it back.

I put $280 on a reloadit card to send someone some money. I know this person very well, it wasn't like I sent money to a stranger. Anyway, I went on reloadit.com and registered my pack and added the funds to the vault, this was this biggest financial mistake I've made in a very long time. I didn't know that once you put the money in the vault, it is only accessible by YOU using one of THEIR approved prepaid cards. I went through 3 freaking prepaid cards and still haven't been able to access MY money! The first was a Chase liquid card, which apparently isn't one of their approved prepaid cards. I then went with American Express serve, which apparently take 7 to 10 business days for them to send you a permanent card to load on reloadit... I still haven't gotten this card in the mail, so I'm not even sure if it's going to work. Because I live paycheck to paycheck, I cannot leave this money in there for any longer than I have to, so I picked up a Paypower reloadable Visa today to try because the customer service rep told me that I can use this card to load the funds onto the very same day. I picked it up today and got this $#*!ing message after trying to register the $#*!ing Paypower card. When I talked to customer service, they said that the information I provided doesn't match public records so this card is now about as useful as a gift card! All of the information was 100% accurate and the address is the same as the one on my license. I would personally like to know where they get their information from, because obviously it's $#*!ED UP! Then I find out that Paypower and Reloadit are the same $#*!ing company! No $#*!ing $#*!! So now I have only two choices... wait for my American Express to come in the mail and cross my fingers that it can be verified so I can transfer the funds, or submit a request for a refund of my money, which will take up to 30 $#*!ing days, according to the customer service department. I have no $#*!ing idea how this company is still afloat... I guess customers like myself that get themselves into this situation without truly knowing how $#*!ed up this company is. I WANT MY $#*!ING MONEY BACK!