William M.

I just had not only the worst flower-buying experience but the worst buying and customer service ever! I was a regular customer for years always found good quality and good customer svc. Recently, sending as a gift and ordering 2 days early, my completed order online would scan for hours but never complete. Called the next day-transferred to several people none of whom spoke English clearly. No explanation as to why online order did not process. Price had changed, new service fee attached, promised credit to original amt$$ and email verifying. NO verification came, no credit, full amt charged to credit card but amazingly, PF site has "no order history". Tried calling and emailing but without order ## cannot do anything. I sensed a different attitude speaking with workers, as though dealing with a wholly different company. It seems that they are just playing every sleazy trick to make themselves unavailable and unanswerable.