williaml1751

William L.

Contributor Level

Total Points
80

1 Review by William

10/14/21
Verified purchase

I ordered one item from the online store. No problem, the shipping info said I would receive the item on Tuesday. This is fine since we ordered on the Friday before. I checked with the shipper and they still have not received the package (today is Thursday). I called customer service and they have no idea where my package is. She said it's still in the warehouse but cant be sure since the warehouse is not at her location. Also, she said i cant do anything till the 10 working days is up. Nothing on the site mentions this or I would have not ordered from here. So now I have to wait till the 25th to call back to see where the package is. This will be 13 business days. Honestly I would not of cared if in the checkout process would have told me this info but they stick to the 2 day shipping until they get your order. Not cool. Christmas is right around the corner and I can only imagine all the mad people calling to see where their stuff is. I glad I only have to go out and purchase a birthday gift since the item will not make it. If I had to replace all my Chirstmas gifts it would suck. BUYER BEWARE - YOU WILL NOT RECEIVE YOUR PACKAGE WHEN THEY SAY YOU ARE GOING TO. Poor customer service having to deal with all those mad customers.

Tip for consumers:
You will not get your package when they say you will. Shipping is taking incredibly wrong.

Service
Value
Shipping

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