William K.

In replies to other similar complaints, the company says " We maintain an A+ rating with the Better Business Bureau and have them review and approve all our billing disclosures."... I was in a hurry and misread the pricing. There is no pricing on the first page. When you do a search, the succeeding two pages say at the top "Volume Discount Package of $18.95/month for 12 Months for a Total of $227.40." On the payment page, at the top in large print, it says, "Want To save Money?
Volume Discount Package of $19 Per month, for 12 months, Total $228
Up to 19 Monthly Reports." Being in a hurry, I was looking below to enter my cc info, I didn't see that. I complained by email asking them to change the charge to $1 and they responded in minutes by refunding my money!... On the payment page, to the right it says "You will be charged $18.95 per month for 12 months of access for 19 reports/month. Total price, $227.40. You will also be charged an initial deposit of $1.00 for your first report. If you only require one report, please decline volume discount on next page." It also says "Each Report Court Records Report $1.00" which is what I say... As always, read very carefully! This was my error. But the system also defaults to $18.95 monthly billing, which appears to me to want to take advantage of dumb errors like mine... Their refund policy is "Refund: If for whatever reason you're unhappy with our reports, please contact customer support for a refund."... FYI, it appears that a person is doing the searches. The initial search criteria only asked for the person's name and the web site said the report was pending review by an agent. They asked me for additional information to refine the search criteria. This followup request came by email and text message.