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Long story short: carrier got my elderly father locked into a horrible deal. Another carrier was about a fifth of the price. Had some time to work on this, their first attempt to obtain code failed, and I had to inquire after day 10. Their response, was to try a secondary method. They did, and within 24 hours I had the code which worked flawlessly. Cost was reasonable, under $20. I would use the service again if needed.