William H.

My payment was pending in paypal, so I called up the company and told them not debit my paypal account the 47 dollars. They said they would take it in moderation, I think that was the term they used, well they went and took the money out anyway. I never ordered anything from them anyway. They listed it as a educational purchase.

From: *******@bestcanvas.com <*******@bestcanvas.com>
Sent: Thursday, July 18,2019 3:17 PM
To: *******@hotmail.com <*******@hotmail.com>
Subject: Acrylic Picture [ ref:_00D0NgIuX._5000N1sn52l: ref]

Dear William Hatfield,
Thank you for your message.
Please follow the steps below to create a new replacement order free of charge:
1. Please place a new order for the inquired prints (1 Acrylic 12x8) on our website.
2. Select " Secure checkout" and input your billing address and shipping address. Then click 'Continue'
3. Select " PayPal " as your preferred payment option. Click next.
4. Now you are at the step "Please check your order". Accept the General Terms &Conditions and click on "Buy now". You will be automatically redirected to the PayPal page.
5. Leave the PayPal window open until it is completely loaded and DO NOT proceed with the payment. NOTE: Do not log in and do not make any payment.
7. If everything is done as described above, your order will be saved in our system as "not completed".
8. After receiving the necessary information from you, we will manually activate and register your or-der.
9. To avoid quality deviations, please use an image file with the resolution of 150dpi-300dpi and pay attention to the preview in the ordering process. The product is then printed exactly as shown in the preview.
6. Close the PayPal window after it is completely loaded and send us a confirmation e-mail that you have placed a new order. Name the e-mail address used placing the order and the time, when the re-placement order was made.
If you have further questions, please do not hesitate contact us!

I do not understand how to do this, can you help?

Kind regards

Ashley Palms

The Bestcanvas Team