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William G.

  • 1 Review
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Experience: Home & Garden

Member since October 2020

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1 Review by William

10/13/20

I received my product (planter table) within 4 weeks of ordering in September 2020. I can't complain about that too much considering we are in a global pandemic. The product is quite sturdy and it was not too difficult to assemble. Everything arrived in good shape and no parts were missing.

Customer service response to my one email was a bit slow and impersonal in my opinion. I would have appreciated a signature block at the bottom of their response email so I knew who I was talking to. I also think the company should let us know when something has shipped, and they should not charge credit cards until it has shipped. They indicated they would provide ahipping information when I made the purchase, but I was clueles as to when, or even if it shipped until I inquired.

I saw many negative reviews comcerning this company's customer service before I placed my order, but I also saw some ones. I really hope they will work to address customer concerns. Regardless, based on my OVERALL experience, I WOULD buy from this company again. The planter table met my needs perfectly at a reasonable price.

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