William F.

After spending literally many, many hours (after on-hold an average of 25 - 55 minutes) talking to Spectrum Customer and/or Technical Service about every type of problem you could imagine: Bad service (many, many of these); defective cable equipment (too many of these); Technician repeat visits (most times they never solve a problem the first time); billing errors; hidden charges or price increase, I decided to dump their cable service. Suddenly the internet service I currently pay $56 for, will now cost $95!

Same EXACT service... with a 70% bill increase.

These "Fat Cats" don't deserve what they charge. The only thing good about them is their TV commercials that mislead with fine print smaller than a pin head, flashed on the TV screen for a milli-second.

I'd give them a -5 if it were possible. After receiving un-asked for texts I thought I had signed up with their Rep last Tuesday for a mowing tomorrow, Friday. I called today to confirm tomorrow and they have NO record of my address, name, telephone #, or email address!
The person I spoke to today has a shoe size number larger than her IQ, and apparently so does the person who supposedly signed me up on Tuesday.
Oh yes, and a manager was too busy to speak with me today... probably overwhelmed with complaints!
You have been fore-warned!