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WARNING: Be aware that this company is not connected with Microsoft even though a Google search brings up their website. Difficult to communicate. I find it hard to believe the positive reviews online. Total misunderstanding of what I needed. I thought that I was communicating with a Microsoft agent. After having my laptop cleaned due to a virus, all I needed was to have my Excel and Word programs restored, and this should have been done at no cost (as had been done previously). Your tech said that I needed the Microsoft Office program, and moreover that I needed various scans and downloads to remedy registry errors and other errors (although the laptop had been totally cleaned). After 4 1/2 hours I was charged $349.99 for services that I did not need or want in order to get repairs and the Office program. The following day when I started my computer it would not work due to a hard drive failure. After numerous calls to your office, and two hours of online communications, I was finally able to get a refund of the costs except for $120 (would have cost about $90 locally) for the Office installation. So 6 1/2 hours and $120 wasted, not to mention the cost of a new hard drive. This was a nightmare experience not to mention a learning experience.
William E.'s review of FixNow.us earned 3 Very Helpful votes
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We do not claim to be Microsoft and we always identify who we are. If he searched for “Ford Repair” and got the name of a local garage, would that mean they are claiming to be Ford Motor Company? Unfortunately, this customer may have gotten confused because Microsoft never directs anyone anywhere. They don’t direct anyone to any third-party. If anyone wants to contact Microsoft support directly, they should go to the Microsoft support site (www.support.microsoft.com). We are OmniTech Support, an independent global Tech Support organization which has been running successfully with pride and passion more than 12 years.
On our chats, on our remote access tool, on our payment pages it all says very prominently, who we are. We have a disclaimer that clearly says that we are an independent tech support company and that we are not affiliated with Microsoft. We have every single customer sign a terms and conditions document, that again clearly states who we are, and again has the disclaimer. We send an invoice to every single customer, and you guessed it, it is from Omnitech Support in large bold font. We send a payment receipt, again from “Omnitech Support”. We are proud of our A+ BBB rating and we work hard to maintain it by doing everything we can do to resolve issues and to offer a full refund if we are unsuccessful, even though we may have spent 20 to 30 hours working on the problem.
Every business has positive and negative reviews less or more and we also have negative reviews but that is a fraction compared to our satisfied customers. We are confidently in our business and can prove that we did not scam anyone or not performing any unethical practices. We are a fee-based technical support organization that has earned and maintained an A+ Rating from the Better Business Bureau. One of the reasons why we have this rating is not only because we always strive to satisfy our customers’ needs and concerns is also because we are very careful to make sure we follow steps to ensure that our customers’ computers are working well and are not compromised by malware or registry issues.
Below is the history of what exactly happened and the detailed case history with chat transcript of conformation of the fixes of his computer issues.
Mr. Elder’s complaint that we ruined his hard drive is totally without merit. His hard drive is HARDWARE. Working on software cannot break hardware. That’s a basic fact. If his hard drive failed, it was not because of any interaction with OmniTech Support. Mr. Elder contacted us on October 13,2014 with an issue” Install MS office 365 and virus removal" and signed up with us for half yearly plan by paying $349.99, which includes full versions of Bit Defender anti-virus and Advanced System Optimizer, 5 GB of cloud back-up and unlimited tech support. The issue was resolved & confirmed by him. Below is the chat log:
Tech 74: You have tested and confirmed that the issue with installing office and removing infections from the computer are resolved now.
Bill: Correct
Tech 74: May I take this as the confirmation?
Bill: Yes
Tech 74: Thank you for the confirmation?
On the same day we installed ASO in customer’s computer and performed optimization, also cloud storage software was installed for 5GB
On the October 15,2014 customer called and asked for refund as per customer request refunded the customer and informed the same to the customer. Below is the refunded transaction detail for $229.99:
Transaction ID: 2444596410
Later customer did not contact us again through any source. We fixed his issue and did not waste his time. His computer had to be diagnosed, programs installed (which he still enjoys) and the OS installed. He is not, by any definition “out” $120.00. He has been treated most fairly.