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William D.

Contributor Level

Total Points
82

1 Review by William

  • Fox Nation

9/24/20

A blue-screen advertisement kept coming up while watching online. I kept clicking "I don't want a free month" as they kept pushing for an annual contract. The advertisement kept popping up when I would change video links and after the third time clicking what I though was the "I don't want a free month" turned out to be an "immediate" charge with no "are you sure" type of follow-up page. It was an instant charge of $64.99 and my bank sent the notice to my phone. I went to contact yeup you guessed it, "chat" and communicated with a so-called name "Aide M." I told her about this evasive advertisement issue and she simply replied robotic in her pre-copied/pasted responses. Just so you know I was on the $5.99 monthly plan. Her response was "Please cancel so we may further review your account for a refund." She also added "Aide M (9/22/2020, 11:33:17 AM): I do apologize for any inconvenience. I am not able to downgrade your subscription." I kept asking them what is their time line on the refund process after the cancellation and she ignored my question and cut me off by ending the chat. So bottom line, reading all the reviews I see many have not received their refund. I will utilize my bank of course while canceled just in case. A BBB review has also been created on their website as well. This organization needs to be accountable for all the fraud activity and errors on their part. Please go to the BBB site and type in Fox Corporation and insert your Fox Nation review there.

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