My wife and I went to the Mayfield, Kentucky Cracker Barrel on Friday 11/25/2022, we arrived around 9:30AM. There was quite a line waiting to be seated, probably 15 or 20 people total, counting who was in the store and out on the porch waiting. I went to the hostess stand, in around 5 minutes someone came and told me it would be a 30-minute wait to be seated and that they only had one cook working.
I looked inside the room near the hostess stand, 50-70% of the table were not occupied, a few had dirty dishes on them, but well over 50% of the whole room was clean and empty.
I also only saw 2 waitresses moving around, in the other 2 rooms.
I realize it was a holiday for a lot of people, but if you are going to have a business open, have it STAFFED, if not, just close up for the day.
Looks like management would have stepped in and assisted, if they allowed that many people to be off.
Ordinarily the food at this particular Cracker Barrel is good, but the service sometimes lacks.
We have been to this Cracker Barrel many times, and only once did we leave after waiting about 20-30 minutes and no waitress came to take our order. We have also experienced at least 3 occasions at this store where people that came in after us, got waited on and had food and had already ate, and left, before we got food.
So overall, it seems that they are in severe need of management, staff and training.