Customer service jumped all over my 2 * review and did everything possible to make right each one of my complaints. "Liz" was very persistent in emailing and calling me until we finally got together over the phone. She explained how jClub works with its product providers and distribution team to provide the best quality products at lowest possible prices and that when an item is inferior, damaged, or not as advertised, jClub customer service will quickly correct the problem. I am fully satisfied with jClub's response to my comments and complaints. I will definite buy from jClub again!