William B.

The advertisement promises a 30-day full refund. I gave them $49.95 yesterday afternoon for a subscription. This morning at 6:30 a.m. I attempted to sign on and their system rejected my login information. I started an online chat with their customer service (they don't publish a telephone number), and the guy was rude, saying their site was currently "undergoing maintenance" and could not estimate when that maintenance would be completed. He suggested I try to login again in a couple of days. I reminded him I had given him $49.95 only hours earlier, and said I wanted to talk about getting that 30-day refund the website had promised. He said he would cancel my subscription, but he could not refund the money because I had "exceeded the number of downloads allowed" for a refund. (I think I looked at only 3 newspaper articles yesterday.) Then this guy closed the chat box, and has refused to talk to me further. These guys are real losers--don't lose your money like I did!