I have ordered from this site twice. Matt Camaratta is prompt. The first time, there was a weird issue where my order was automatically cancelled after I paid, but Matt took care of it promptly. The first time, I ordered a Classics Bumblebee. The second time, I couldn't believe my eyes, when I checked the site and saw that there was a complete, sealed, Classics Rodimus for $30, which is what a 6 year old, sealed, deluxe figure SHOULD cost. For reference, on Amazon and BigBadToyStore, he is listed at double the price, and at this time, is sold out on the latter! I ordered it on September 15th. It got here on the 20th, and likely would have been here sooner if it hadn't been for the weekend.
Both figures arrived with ample padding in their boxes, and even though Bumblebee wasn't sealed (which I expected), he was in excellent condition.
If you want to find that older figure that is missing from your collection because you didn't have the good fortune of it being distributed to your area, I definitely recommend this site.