William B.

We booked a flight with JustFly for our family to fly home from Key West on Wednesday, July 24th, but the carrier, Silver Airways, cancelled the flight early in the month. JustFly never notified us, and in fact was sending us updates to check in and confirming our flight home the day before. Our family, along with 5 other people were standing in the airport trying to check in when we found out we had no flight. Had to pay for an additional nights stay, over $3000 in new plane tickets, a cancelled 2nd flight, lost days of work, and food and drinks for another 24 hours. They still will not refund our money and keep saying it is Silver Airways that has to approve it, but JustFly failed and never told us. We have contacted them now over 10 times and I have the email from Silver Airways stating they are not paid if they do not fly, so there is nothing to approve.