Ordered my product 1/27. Inquired about shipping on 2/1 ~ told item had already shipped and would provide tracking 2/3. Never received tracking. 2/4 inquired again and told it would ship that day. 2/5, shipping label created with FedEx. As of 2/8, package has not been put into the system for shipping. I politely ask that it be sent asap from the beginning. They have used the 'hand made' excuse repeatedly and not been honest about any of it. I sincerely regret giving my business to this company. I can't comment on the product as I don't have it and wonder if it will ever be sent.