William B.

Verizon has absolutely deplorable customer service. I was told on one day that I would have to pay X amount the following day to avoid losing service. I woke up: no service. I called and they then stated that I'd have to pay X plus an additional 61 dollars and change. And a 7 dollar fee to process that payment over the phone. This is on top of the 7 dollar fee to make the arrangement the preceding day. It also took them over 25 minutes to simply take a payment by debit card over the phone. Absolutely, staggeringly bad customer service. Not only was I told incorrect information which cost me more money, the representative and her supervisor attempting to make me pay 61 extra dollars were very unfriendly and unhelpful, attempting to play semantic games instead of actually assist me. It wasn't VERIZON that told me that my services were secure, it was a REPRESENTATIVE of verizon. Sure. Avoid this company. Buy a prepaid phone.