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I work at a bicycle shop in niagara falls NY. I needed a derailleur hanger and the bicycle company referred me to your department and website . Larry helped me out and was quick to let me know what hanger I needed . It arrived today and was the wrong piece . After emailing back to Larry he quickly realized he had sent the wrong hanger and told me that bikes direct was sending the correct one at no extra cost ! Thanks to Larry and the rest of the crew at bikes direct for helping . I will order more products just from the excellent customer service you have
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I have bought many bikes at dealers before. This was the first time buying a bike online.
absolutely rock bottom price for exact same components..Remember its apples to apples!