Roughly two months ago I made an account, which I wanted to activate about a month ago, and I put 10 euros on the account and started the verification process. I want to make absolutely clear I did nothing more, or nothing less.
Less then 12 hours later I get an email that my account is permanently closed.
After contact with the customer service I got informed that the reason for this would be that I was using my account for illegal activity or goals which Skrill does not allow, and that the 10 was taken from my account as an adminsitrative fee. That they could do this is something I was aware of up front, as contrary to some people: I do read the ToS before using services like this quite extensively. But there is a problem with their explanation: The verification process wasn't even completed at the time, so it has nothing to do with my verification process, and as literally all I have done, is put 10 on the account from my personal bank account onto my skrill account: There is absolutely no way I could've ever used Skrill for illegal activites or activities against Skrills ToS: Given I never actually used by account except for putting the 10 on there.
Confronting customer service about the contradiction in their explanation and what is possible within the boundaries of reality with the acitivity in my account did not bring anything. I was told they couldn't help me, couldn't share anything about how accounts are flagged for potentially being used illegally and could not support their claim of illegal or counter to ToS use of funds. After I noted that closing an account for false reasons (Which in this case are literally impossible) and taking someones money, is a breach of the Tos agreed to be the customer and as such illegal, and very likely even theft or fraud given the loss of money as a result. I got recommended to file a police report. (Yes, Customer Service outright adviced me to do this, which is pretty crazy if you think about it.)
I am still considering my options in reporting them to one of the multiple relevant authorities.
This company and service is untransparant, Not customer friendly and this kind of experience is unacceptable, especially for a company and service that handles extremely sensitive personal information that you are as such required to put an extremely large amount of trust in to even use.