Wichu S.

I contacted their chat before purchasing online on this website. I told them my measurements. They told me to order US6 size. I ordered the dress with the shipping fee of $21. I waited around 6 weeks for my dress to arrive and found that it was way too big! I should have ordered US4 instead of trusting their customer service!
I contacted their customer service to ask for an exchange. They are ok BUT you need to pay for the shipping fee to return it back (They offered $7.99 shipping label) and you will get the refund just for the cost of the dress, then you need to order it again with another $21 shipping fee. Therefore, you need to pay the total of $28.99 for the process of exchange. I don't want to deal with it again so I took 40% refund option (**that exclude the original shipping fee of $21). This is FYI if you want to order from them.

Edited: The customer service contacted me again to give me another 20% refund for the dress I paid. Thus I will receive total of 60% and will keep the dress. I will use this money for tailoring the dress to fit me. They also offered me full refund and free return shipping label but since I already sent my dress to a tailor, I just received some more refund instead.

With all the complicated issue I need to deal, I would give them 4 stars since they tried to help solving the problem. The quality of the dress I got was fine and the design was as shown on the website. It would have been a satisfied order if the sizing was not off.