whydidthey d.

I live in Canada and ordered something from Missguided. A few days later, I get an email from Ezclear asking for a fair amount of money for duties (well, taxes, duties, and their charges which were more than DOUBLE what my other fees were). They gave me two options on how to pay them. I never heard of them and was unaware of their services so I suspected a phishing attack. I emailed them to pay the mailman at the door because I didn't want to deal with potential fraud.
Their response was that this was not possible, the parcel was with them, awaiting my payment.
I didn't like their response and they didn't offer any guarantee that the package would arrive after paying them so I looked them up and found this message. Thank you to the previous person, I asked to self-clear my package in person at the CBSA Office and only then did they offer me the third option of doing this.
They sent over the paperwork, I went to the office in the city, paid EVEN LESS tax than what they said I owed them, and I did not pay their fees... so it ended up being much cheaper. I forwarded the receipt to Ezclear and got my package within 1 business day.
I wouldn't be mad if they they just told me all of my options right from the beginning but they withheld information and wanted to make me pay way too much. In that regards, I really think this business could be more transparent.