Whitney T.

Order was cancelled twice due to backorder. I was told it would be at least two weeks until meds were back in stock. The first time the order was canceled I called and was told yes the lower dosage med was in stock but would be a higher price since we needed more to make up the prescribed dose, so I reordered the item immediately with some changes dosage parameters. I confirmed "are you sure you actually have this in stock?" and was told "yes we are sure". I was so ecstatic because we desperately needed this drug for our pet as we had less than 10-days' worth at our house. Then my order was cancelled due to backorder within 24 hours of placing the second order that I was told was "definitely in stock". So, despite doing my due diligence and calling numerous times to confirm availability because we needed the drug urgently for our pet, I was still left without any knowledge of when it might be in stock again. I had no choice but to then order from a compounding pharmacy due the the urgency of needing the medication. Then all of the sudden a day later I receive notification the medication was shipped. I'm thankful we got it, but a little better understanding of the order schedule and backlog list would be helpful to have when attempting to provide customers with the most up to date information so that they can place their orders with that knowledge in mind. I am thankful EntirelyPets can still offer a discount as the dosage I need is still unavailable and we have to purchase larger quantities of the smaller dosages which results in a much higher price (over $86 each order). Sad that the medication companies are able to price gouge desperate pet owners for this life saving drug. Suffice to say, I have cried many tears of frustration, desperation and anger over this situation. To be fair, I don't think EntirelyPets is entirely to blame here given the drug manufacturers shortage, but I think should be more firm in demanding information for its customers like when they are really getting the medication in.