Whitney O.

This is a horrible company. I purchased a 12x15 rug from Overstock having this membership in hopes that they would stand by their claim of worry free returns, but the exact opposite has occurred. They first sent me a rug that was quite obviously printed crooked and has made it an ever loving nightmare ever since. I have called them 11 straight days since the day this rug arrived, crooked, and have been told there is nothing they can do for me until I go out and BUY packaging for a 12 x 15 foot rug and repackage this 150 lb rug to acceptable standards for UPS to pick up. Then, while I'm recovering from a back injury sustained from packaging a 150 lb 12 x 15 foot rug, I can wait for it to arrive back in their warehouse for processing and THEN I can wait for them to process my refund. From start to finish I'm looking at an over month long ordeal (if I'm lucky) with countless hours wasted on the phone just to get my money back from something that should have been delivered correctly the FIRST time, when I gave Overstock my hard earned money. This company has set me in a perpetual nightmare that doesn't seem to have an end. I have been told so many stories yet here I sit over 20 days after turning over my money with a monstrous rug in the middle of my hallway awaiting someone to PLEASE pick this thing up b/c Overstock refuses to give me my money back with out a good... long... torture, all the while they sit with an acquired interest free loan compliments of my stupidity. Horrible doesn't even begin to describe my distain for this company.

Waited a month for item to arrive. Extremely poor quality is an understatement. Both shoes had broken laces and pieces of the shoes weren't even stitched together. I contacted the company requesting a refund... 3 weeks and 6 weeks later I STILL do not have any resolution. They keep trying to give me a $5 coupon... I spent over $20 on shoes my son cannot even wear. HORRIBLE COMPANY!