I ordered cartridges for my printer and found the level of service very good. I was surprised at the speed of the delivery. I see one bad review of three. My experience in life has taught me that in many cases people attack right out of the gate. If I have an issue I try to resolve it in an amicable manner. Would Inkjet2U like to give a quick brief as to whether, "Bill S. was over zealous not over zealous with his experience." By the way, I never give anyone a perfect score as there is always room for improvement. Have a great day.