werner n.

When I placed the order for their estate planning template, there was no wait on the phone. Also, the attorney was punctual, knowledgeable and a pleasure to work with. I told 'em so in a quick survey. In addition, they did a good job in customizing the template to my specific case.

Once the docs came back for signature, notary public, etc - and after i faxed the signed docs to them, communication stopped cold. I had two problems. On their app, they missed to upload the living will of my wife, and they have given me the run-around as it pertains to my desire to either upload the signed docs to the cloud/app, or get them via email so I can upload them myself.

I have literally spent hours on hold, only to then be serviced by people that either didn't understand or didn't care. How complicated is it to complete the upload of the last of 6 docs to my app, and why are they not helpful in letting me have the signed docs I faxed to them - and paid for, mind you. They have them somewhere, ready to go. One operator told me then that I needed a $119 annual subscription to get the signed docs uploaded to the app/cloud, something I had never heard before.

I have also tried to email my complaint, but all I get is a lot of gibberish that is not even addressing my stated problem.

They are good at the front end, but once they sent the docs ready for signature, they lost interest. I get a knot in my stomach just hearing the name LegalZoom. Their unresponsiveness once they pocketed the money is hard to believe.

I guess you can say that you get what you pay for. Very disappointing experience.

Thank you