Wendy W.

I am stuck with them for now. I need this reservation and can't afford another. I booked a hotel reservation though booking.com. I chose the refundable reservation with free cancelation. I have an email that tells me this. They charged my card and changed my reservation based on a mostly invisible box that was left checked. I have tried to reach out to them through their contact information. I was unable to reach a human, waiting 20 minutes on the automated line, twice. Further investigation shows that I am not alone and these people just don't care. I would suggest avoiding all companies under the parent company Priceline Group. I know I will be avoiding them.