Wendy V.

I bought a fake bag from a auction house on the Invaluable platform. After having it authenticated I was told it was fake. I contacted the auction house who rudely told me that when you leave the auction house with your items the guarantee/refund is over so I couldn't claim anything. Mind you, I had my item shipped! The auction house then stopped replying and I started reading their reviews ( wish I had done that earlier) where it became obvious more people had bought fake designer items. I contacted invaluable and included my authentication report and the reviews on the website. They took NO action, in fact the auction house is still selling fake items on their platform!

After receiving my ' genuine' Louis Vuitton customer jewellery set of $350, I immediately noticed it was fake. Took it to the LV store and it was confirmed fake. I emailed Shop-Hers twice and received NO REPLY. When you purchase items online that are confirmed 'genuine' and they turn out to be fake, you expect the customer service to respond immediately but as there was no reply, and after reading the comments on this page I have a clearer picture of how many fake items this company sells as 'genuine'. An absolute disgrace.