Wendy S.

Was hit by Liberty Mutual Insurance (LMI) client, client assumed blame and was ticketed for his actions. LMI refused to process my claim since they had not assumed liability. Long story short after 30+ days finally get vehicle to shop. Vehicle has more extensive damage that initially thought so vehicle was total loss... this is where nightmare continues to worsen. Claims resolultion person refused to provide me fair market value for my vehicle despite the fact that they are obligated to provide finances for me to purchase a comprable vehicle. So blame is place on me because I researched and got a good quality vehicle that would maintain its value AND was struck by their client. They salvaged vehicle, but felt appropriate to offer me BELOW market value so my research to find the vehicle I felt suited my needs was for naught - I couldn't afford a replacement! They continually blamed me, the victim, for being difficult and not accepting their settlement and when I contested their settlement they retailiated against me and took rental car they had provided while my vehicle was in for repairs. Finally insult was deductions for a dirty dash board and dog hair on the floor of my SALVAGED vehicle - guess it was my fault for not detailing the vehicle before their client hit me, drove under my SUV and then shoved me into the car in front of me resulting in total loss of my vehicle. Was the victim of accident and then victim of claims representative and claims department manager. BETTER HOPE YOU NEVER GET HIT BY A PERSON INSURED BY THIS COMPANY OR YOU WILL NOT BE ABLE TO REPLACE YOUR VEHICLE WITH THE SAME MAKE/MODEL/YEAR YOU WERE DRIVING WHEN THEY HIT YOU!