I booked a ticket last night using this website because it was recommended to me by a friend who had a good experience. My father died from COVID so I needed a fast booking at a reasonable pricing. I get a call in the afternoon today explaining the return for my booking was not confirmed and they tried calling several times which was a LIE- never got a call during the day. My two choices were to pay more money to complete my booking or if I cancel I would have lose $150.00 from my original refund in fees. I have no extra money to continue my booking and now I am losing money. This is HORRIBLE to be dealing with scammers when the only thing I should be focusing on is loss of my dad. What kind of company does this! DO NOT BOOK with this company.