Wendy R.

The website will catch your eye! The photo's and the video's of their food may get you to sign up for their expensive food. I ordered the sample/trial which comes with an automated monthly (6 week) subscription. I don't know where all these amazing reviews are coming from. I'm being honest. After the sample came my pup ate the food due to hunger and not taste. Every single packet was mostly potato with some veggies (hardly any meat). Very disappointing indeed. I thought... okay... let's see how she does on the real 1st order. I got the notification that her food was on it's way. Sadly it was delayed big time. It is supposed to come to the door frozen so you can simply put it in your freezer and take out as needed. My first huge order came and the box was all wet. It was warm. The food inside was all defrosted and room temperature and looked wet. I was so angry. I figured I would try to put in freezer because at that point there was nothing else to do. Each day I opened a defrosted bag to feed my dog... but she refused to eat it. Sadly I think the entire shipment was spoiled. I ended up throwing all the food out. I canceled my subscription and never want to use this company ever again. I told them what happened and I was ignored! Hope this raises some awareness to nom nom. Since then I tried Farmer's Dog and all has been well. Thank goodness!