Wendy N.

I would like to lodge a complaint re the service that my mother has received from Police Auctions. My mother purchased a topaz butterfly pendant yesterday and paid for the item 5 minutes after the win. A receipt did come from Police Auctions saying it had been paid, however when mum went back into her account the item says unpaid and the receipt is no longer available. Mum then contacted the customer service section who admitted that the item had been paid for and that they would fix the error from their side. However to date the issue has not been resolved and to add insult to injury she has received another email from police auctions saying that the item has not been paid for and that they will take it off her and relist it if they don't receive the payment. Mum has tried to contact them again and they have ignored her.
Americans are supposed to pride themselves on their customer service... what a joke, the Chinese run rings around you. I would like to add that my mum has purchased numerous items from your site and has always made prompt payments, so she definitely does not deserve this terrible service from you!
At the end of the day you have admitted that Mum has paid for the item so my question is to you "WHY WONT YOU BLOODY SEND IT TO HER"?