I have been using chewy for awhile now. I am always recommending them to others. Usually I am very pleased with them. I have a very fussy 12 year old shih tzu. In the past they have been good about crediting me back and telling me to keep the item. This past call I spoke with Talia. She was rude from the start and said I had to send the item back. I would have to print label, find a box to put item in and then contact fed x to pick up. What is the sense of that as they can't resell it. When I asked about it she said they had to inspect the item. The treats were very moist and didn't have a moisture pack in it so I put it in a different bag. Therefore it wasn't in the original bag. Explained my dog wouldn't eat them. I will not be ordering from them anymore or suggesting them to others.