Wendy N.

I have been a member since 2006 and have never had a problem with the checks they send me. This last check I received this month was returned and my bank charged me a $15 fee. So not only didn't I get my $20 for doing the surveys. I had to pay $15 our of my pocket. I have always had issues with getting points for every survey you do as well as wasting 10 minutes answering questions just to say you don't qualify.

I have been using chewy for awhile now. I am always recommending them to others. Usually I am very pleased with them. I have a very fussy 12 year old shih tzu. In the past they have been good about crediting me back and telling me to keep the item. This past call I spoke with Talia. She was rude from the start and said I had to send the item back. I would have to print label, find a box to put item in and then contact fed x to pick up. What is the sense of that as they can't resell it. When I asked about it she said they had to inspect the item. The treats were very moist and didn't have a moisture pack in it so I put it in a different bag. Therefore it wasn't in the original bag. Explained my dog wouldn't eat them. I will not be ordering from them anymore or suggesting them to others.

I wanted to place an order online but they let you put max of 5 gift cards in and I had 7. Had to call 800 number and you can barely understand the reps. He took my order and gave me order number which took 25 minutes of my time. He said I would get email confirmation. He didn't really seem like he knew what he was doing and kept asking for information I had already provided. I never did get email so I called 2 days later because I had a feeling rep didn't know what he was doing. I found out my order was canceled. Now the item isn't in stock. I asked to speak with a manager and she said one wasn't available. I asked for phone number to corporate office which she wouldn't give me. Then she told me to hold for supervisor. After 10 minutes she said he wasn't available. I received letter from Macy's saying order was canceled due to conflicting information. Customer service rep should of told me if phone number or email wasn't what they had on file and I could of tried a different one. I use different emails depending on who I am ordering from. Also maybe the phone number they have is old. This second call was 30 minutes. I basically wasted a hour of my time and got nowhere. They refuse to get you to a supervisor. This is terrible customer service and I am ashamed of a store of this caliber treating customers like this.