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Wendy L.

  • 1 Review
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Experience: Clothing & Fashion, Food & Drink, Shopping

Member since July 2019

  • Review

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1 Review by Wendy

7/27/19
Order place on 30 June (o734288447)

Wednesday received SMS that order would be delivered before 5pm - nothing delivered

Checked status of order online - showed that the order was delivered! I phoned and was told the 2 items were still in the warehouse and would be delivered the next day.

Thursday received SMS that the order would be delivered before 5pm - nothing delivered.

Phoned online customer service and after a frustrating 30 minutes of BAD ATTITUDE and NO HELP, I finally managed to get the lady to tell me who the courier company was - I contacted them (Dawn Wing) and discovered that they had the INCORRECT ADDRESS - she promised to rectify the mistake and said the order would be delivered first thing Friday morning.

Friday 12pm I phoned the courier and was told that it would be delivered in the afternoon.

At 5pm I received a call from the driver asking for directions! HE HAD NOT BEEN GIVEN THE CORRECTED ADDRESS!

I received the package and ONLY ONE ITEM WAS INSIDE!

I phoned Woolworths customer services again and the lady (VERY UN-INTERESTED AND GENERALLY UNHELPFUL) said she would follow up and see that I get the full order before the end of the day.

Saturday morning I HAVE STILL HEARD NOTHING!

I tried to speak to the CEO of Woolworths - the lady at the switchboard refused to put me through, refused to give me the email address and when I insisted she then put me through the the CEO's assisitant where I got a message that the mailbox was full and that she was on leave!

I am tempted to just cancel this order and never have anything to do with Woolworths again - HOWEVER I think it is important that companies do not get away with this kind of attitude! Especially as I have had to listen to at least 2 hours worth of recorded message on the Woolworths line telling me how incredible Woolworths is - WHAT A LIE!

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