Order place on 30 June (o734288447)
Wednesday received SMS that order would be delivered before 5pm - nothing delivered
Checked status of order online - showed that the order was delivered! I phoned and was told the 2 items were still in the warehouse and would be delivered the next day.
Thursday received SMS that the order would be delivered before 5pm - nothing delivered.
Phoned online customer service and after a frustrating 30 minutes of BAD ATTITUDE and NO HELP, I finally managed to get the lady to tell me who the courier company was - I contacted them (Dawn Wing) and discovered that they had the INCORRECT ADDRESS - she promised to rectify the mistake and said the order would be delivered first thing Friday morning.
Friday 12pm I phoned the courier and was told that it would be delivered in the afternoon.
At 5pm I received a call from the driver asking for directions! HE HAD NOT BEEN GIVEN THE CORRECTED ADDRESS!
I received the package and ONLY ONE ITEM WAS INSIDE!
I phoned Woolworths customer services again and the lady (VERY UN-INTERESTED AND GENERALLY UNHELPFUL) said she would follow up and see that I get the full order before the end of the day.
Saturday morning I HAVE STILL HEARD NOTHING!
I tried to speak to the CEO of Woolworths - the lady at the switchboard refused to put me through, refused to give me the email address and when I insisted she then put me through the the CEO's assisitant where I got a message that the mailbox was full and that she was on leave!
I am tempted to just cancel this order and never have anything to do with Woolworths again - HOWEVER I think it is important that companies do not get away with this kind of attitude! Especially as I have had to listen to at least 2 hours worth of recorded message on the Woolworths line telling me how incredible Woolworths is - WHAT A LIE!