Wendy D.

I don't want another family to experience what ours is going through. We rented a van for 1 month at 1100 with 100 miles a day. The company took out tolls individually at $2/3 a piece instead of using an invoice, thus my bank shut off use of my debit card for a fraud alert. The company did nothing to resolve the issue. Final bill was $1750. The cost of a used beater that would have done the job. That's $750. Of hidden fees and taxes. Understanding taxes and tolls, my family is still out of HUNDREDS OF DOLLARS. U-haul is not a transparent company. Reviews on the internet all point to the fact that U-haul is not an upright and honest company. Stay away.