What a joke! The first mechanic cancelled last minute. The next mechanic installed a part that wasn't part of the agreed upon service nor did he ask for my consent prior to installation. Management doesn't care about customer service. He made it sound like it was my fault. They wanted to send the mechanic out to take the part off. Really??? I unwilling paid the "not agreed" upon price. I will not use this service again. They have some serious issues that need to be addressed. I wished I had seen these reviews prior to my own experience. I am beyond disappointed!