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22 Reviews by Wendell

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Swap.com

Swap.com

4/8/17

This is What has happened since my last review. I have sent items twice so I completely understand their requirements. I also sell high end designer items myself on eBay and in 5 years have never had a return or complaint, so I know what "excellent" condition. I sent about 20 items, and they take the shipping cost out of your commission. When they said they had rejected an item, it was actually a picture of many items rolled into a ball, I could see the arm of a white old Navy jacket that was brand new, tags, perfect. They sent the items back, which I again paid for. They put these little smiley stickers where the damage supposedly was. I thought the stickers must be covering the damage, but out of 10 garments returned, all were 100% perfect, with the exception of a small stain at the hem of a shirt I sent directly from being dry cleaned. My cleaner has always told me when there was a stain she couldn't get out, so I think it was stained at their end. I emailed them my disappointment in the way me and my clothes were treated (I sent them neatly folded in tissue, etc. and they were just thrown wrinkled up in a box when I received them. I also told them I would never do business with them again. Then, a few days ago I got an email regarding a box I supposedly was going to be sending them stating that since I had so many items rejected before, I had to reach a certain standard with my new box or they would no longer accept clothes from me!!!! I emailed, saying I had not and would never again send them anything, and reminded them the last items that were rejected were their fault, which at the time they in so many words admitted to. I just tried this for fun, but please listen to me, unless you really need $20 for selling dozens of items after you pay for shipping, their very high commission, and another charge on top of that of $1.50 an item (?!) I highly suggest just giving them to friends or give to the charity of your choice. Total absolute waste of time. Believe me, the only one who makes money is them.

Forever21

Forever21

4/9/17

Most of my closet is F21, but am finally over being treated like they're doing me a favor letting me shop there. Problems in the past, but this did it. Bought sunglasses. Went to return a couple of days later with receipt. Never worn, with huge black plastic tag still attached. Was told I couldn't return because smaller price tag was missing. I told them it was never there, but refused to give store credit. I was in another store a few days later and noticed that about 40% of the glasses did not have the smaller price tag. I took photos and emailed them to customer service with my story. Oh my, they were so sorry about my negative experience, but could do nothing about it. I wouldn't give up, an they kept going on and on about how important their loyal customers are to them, but their hands were tied. I asked for a gift card for $7.00 as a symbolic gesture ( from a company that makes millions and millions of dollars) They then tried to compare their business to restaurant chains with locations owned by different people, and that their on line and in store businesses were completely separate. First of all, many chains like McDonald's are franchised, but this has absolutely nothing in common with their business model. It's a known fact they are owned by one family. Also, if they're so separate, why can I return things ordered online to the store?
Bottom line, they think they are too big to fail and will always be on top. There draconian policies will ruin them. History will prove them wrong, hopefully soon

Abercrombie&Fitch

Abercrombie&Fitch

4/9/17

I remember a few years ago when their top executive said publicly, basically,
that there clothes were only meant for good looking, in shape, young people. He had no intention of designing for anyone else. He was actually proud of this. Soon after, their business started to tank and has never recovered.

TheRealReal

TheRealReal

7/21/17

I was in the fashion business for years dealing with some highend designers and stores. This is where I learned about this site. I even know of a highend department store that recommends this site for their customers to consign the items they no longer want so they can buy new ones from them. Sometimes an A list celebrity will sell items here and give the money to their favorite charity. I would never, ever buy a high end item anywhere else on line that wasn't directly from the designer or a well established retailer (I'm talking about you, famous site that starts with an "e") I have seen amazing counterfeits of shoes, bags and jewelry that come complete with boxes, dust bags, authenticity cards, etc...The only downside about this site is that for some reason all sales on handbags are final, but you can return clothes, shoes, jewelry etc..for a refund, not just a site credit like some others. I have asked about this, and they say it's because they don't want someone to use the bag and then return it, but all they have to do is put a large tag on it that you can't remove unless you keep it (?!) So be very careful going over all the photos of the bags, measurements, etc. I will say however, I did buy one bag a few years ago that I didn't feel was described correctly regarding the condition, and they did take it back, but this is rare.
If you have champagne taste, but not the budget, this place is a goldmine.

Tiffany & Co.

Tiffany & Co.

5/1/18

Im just middle class, but Tiffany was my favorite jewelry collection. I would save up for something special. Before I moved two hours away from any boutique, I had only been to their stores (and to some commenters, you cant be sure anything is authentic if not purchased directly from Tiffany, and nothing ever goes on sale) Many of their boutiques look like mansions, and even if youre not buying a high priced item, youre given the five star treatment, champagne, etc. My boyfriend bought me a bracelet from the site. He doesnt gift wrap anything, so it was still in the closed shipping box. The blue box itself wasnt even wrapped in tissue, which I thought was a little odd. Then recently I bought a pair of earrings from their official site. They came in a previously used UPS box 5 xs the size of the blue box, with no absolutely nothing else to protect it from being banged around during shipping. I know some people might find this ridiculous, but their ads and stores are so exquisite, this felt like being catfished. If the same order wasnt on my invoice and on their site, I wouldve thought they were fake. Im a little more particular about presentation than many people, but Ive literally received $12 earrings from China shipped better than this. Target ships better than this. This may a sound a little over top, but I became so disenchanted with the brand that I returned the earrings.

Bath & Body Works

Bath & Body Works

4/14/17

I'm sure this company has some products that work well, but I can't even go near the entrance without being overcome with the fragrances. I have actually gone in once, and every individual product I smelled was overwhelming and very sweet. Obviously, this is a personal preference, and some people probably love it. But I love my perfume, so why overpower it?

Walmart.com

Walmart.com

7/21/17

I'm not a Walmart shopper, only because there's not one near me, I shop at the chain that starts with a "T" when I'm discount shopping. While searching online recently, a couple of high end beauty products and perfumes that I occasionally indulge in were available on their site for much lower prices. If you look at the small print, it will say "ships from so and so", not from Walmart. In a couple of cases, I was familiar with the sites they mentioned because they are known for selling expired products or items that the companies that make the authentic products will not stand behind. Obviously, millions of people trust this store, but check out where your products really come from before you buy!

Groupon

Groupon

12/4/18

I purchased some lotion that I have used for a couple of years as Christmas presents. They arrived today. Nothing close to authentic. Smelled like rotting strawberries and completely different texture. Went to order page to request refund and link to print label. No problem, wrong. The info said I would be given site credit, as if, and that the cost of return shipping would be deducted from the site credit. I want and deserve a refund for the product and shipping if I'm sent something that is not authentic. They do not have a phone number or email. You have to answer questions on there site and wait for someone to respond to you. I had the page up waiting with a message saying "we are to busy to call you right now". What? The two bottles of lotion are heavy and expensive, so I'm just taking them to goodwill, lesson learned. They also have a different business model then when they started, when merchants would offer discounts, etc...exclusive to Groupon. That ended up being a hot mess. They still offer " bargains", like this one, but most of what they do is have a list of sales and coupon codes for other companies that are no different from what the company is offering on their own. They are circling the drain. I for one will not shed a tear when they finally bite the dust.

Zennioptical.co

Zennioptical.co

12/11/18

Even though I only used this site for fun glasses and cheap basics to keep in my car ($6.95 including prescription lenses with no add ones) it's not worth the headache anymore. They manipulate you into adding the non reflective coating for $4.95. It's automatically added unless you notice and undo it. One time I ordered some aviators, and they looked like they were for a five year old: no return accepted. This time I ordered a style that I'd had before, figuring that would be safe. I ordered a 10% blue tint in one with the same frame I also with clear lenses. I called them and told them both black frames of the same style came in with clear lenses. They wanted a screen shot, which was ok. When I put them on the table to shot, I could see then that one of them did have a barely discernible blue tint. It was no where near the same exact tint color and percentage I had bought before from them, which I had lost. I could tell it was going to be a big deal, so I decided it wasn't worth my time, and won't be in the future. Better to spend more and be able to return or have a problem fixed easily. My prescription is very basic, but once you start adding on options or things you actually need, they cost a lot more. Choose a company with great customer service who doesn't make you go through hoops just to refuse your request anyway.

Netflix

Netflix

4/9/17

I was very late to the Netflix universe, and love so many shows and comedy specials. Top quality and much better than cable, not to mention so much more affordable.
My only complaints are that it seems you have to literally wait a year for your show to come back with new episodes, and there movie selection is about 10 years behind

Overstock.com

Overstock.com

4/8/17

I saw a perfume here I love at about half the price and they say they only sell authentic items. I contacted the company directly and they said they only confirm authenticity on items from their boutique in NYC, their website, and a few high end stores, so where did overstock get it from? They wouldn't say. Buyer beware.

Sephora

Sephora

4/15/17

I think the main reason Sephora is so fantastic is that they carry almost every high end brand. I do try some drugstore products first, but it's true that you get what you pay for. I prefer buying these products here, because in a department store the salesperson works specifically for one brand, so will only recommend products from that company, they also seem to put more pressure on you to buy something. Sephora employees must go through extensive training, I have yet to meet one that doesn't seem to know information about every product in the store, and unless they're with another customer, they will take you to the location instead of just pointing in the general direction. I have never felt pushed into buying anything, and you can get a sample of almost anything to try at home. They also have a great return policy, and their website is equally fantastic.

Gap.com

Gap.com

4/9/17

There is so much competition today for great styles at a great price, but they don't seem to get the message. Boring basics, still too expensive with all there sales trying to tread water. They think their customers want basics, which is true, but they also want approachable fashion items, which they could even do with some more inventive denim styles instead of just versions of the same things I bought there 10 years ago.

Target

Target

4/9/17

Where do I start? I do a lot of comparison shopping, and they always seem to have the lowest prices on most things, especially beauty products. I do own probably too many high end shoes and bags, but have recently bought a pair of faux suede sandals here( learned the hard way suede shoes get damaged easily, so don't spend your money there) that look like real suede and are a hot style that I've seen pretty much identical for, no kidding, hundreds of dollars more. I walked for hours in them, super comfortable. I have even bought a pair of jeans here and a couple of dresses and tees. And on top of that, the stores are well designed and stocked, with very nice, helpful employees. Keep your eyes peeled, they always have some great sale going on.
Then there's the website. Very easy to navigate, with an amazing selection and free shipping at $25.00. On top of that their customer service and return policy are top notch.

CVS

CVS

4/9/17

CVS used to make me crazy with their extra bucks, weekly specials, etc....they just made it confusing and it seemed that what was being promoted was never anything I wanted. I am very faithful to another store that starts with a "T", but one day they didn't have what I needed so I went into a CVS. The girl helping me was so nice, I agreed to sign up for Extra Bucks...great decision! They've streamlined it. You get emails often with their weekly deals, and you just click a button and it's transferred automatically to your card. I can't fit one more card in my wallet, so all you have to do is give them your phone # if you go into a store. You can also choose what categories you're most interested in to personalize what emails they send you, so it's not overwhelming. They have great deals on some of my favorite items often. Also, if you love high end beauty products, they have a very good selection online only. I saved 30% on a very expensive serum.

Macy's

Macy's

4/9/17

I basically go here for one thing: Calvin Klein. It rarely goes on sale, even though every single day they are having an "amazing one day sale". The quality and price, even not on sale, is better than many more expensive brands. They also have some very nice bedding and towels, called the Hotel Collection. Can be hard to find a salesperson, but there return policy is very accommodating. Also had a salesperson dig around the site spend time calling other stores to find me the last piece existing of something I really wanted

Sears

Sears

4/9/17

So sad to see this one time all American, great store, is quickly disappearing. Besides closing stores, they have also started to sell there best selling brands like Craftsmanto rise capital. For so many years in the past when I would occasionally go there, there would be racks and racks overflowing and taking up too much floor space, with barely a customer in sight.

OldNavy

OldNavy

4/9/17

I can be a snobby shopper about certain things, but 80% of my jeans are from here. They have a great selection of styles and washes, and the fit is great for me and many body types. Also, I'm super tall and most of the jeans and some other things are available in short, regular, and tall sizing. Also, if your patient, there's a good chance that what you want will go on sale.

QVC Beauty Box

QVC Beauty Box

12/11/18

Googled a pair of boots I really wanted. Same exact boot on sale about 40% off everywhere else, Nordstrom, etc.....but they were still full price, but sadly the only place with my size. I finally reached them, because even high end stores and sites will price match or ship faster for free, not them. No way at all to speak to a live person on the phone, have to Chat which can take a very long time.

Ulta

Ulta

4/14/17

This store is obviously trying to compete with a major, amazing, chain that starts with an "S". They have a confusing mix of drugstore brands mixed with some higher end products. Also, whoever designed the interior for some reason made it totally bland and not conducive to shopping. I recommend either going to a drugstore (the one that starts with a "T" for a much better selection) or for higher end products go to the well known chain mentioned above that specializes in that.

Wendell Has Earned 30 Votes

Wendell C.'s review of Tiffany & Co. earned 2 Very Helpful votes
Wendell C.'s review of Groupon earned a Very Helpful vote
Wendell C.'s review of Abercrombie&Fitch earned 3 Very Helpful votes
Wendell C.'s review of zennioptical.co earned a Very Helpful vote
Wendell C.'s review of Swap.com earned 14 Very Helpful votes
Wendell C.'s review of TheRealReal earned 3 Very Helpful votes
Wendell C.'s review of Walmart.com earned a Very Helpful vote
Wendell C.'s review of Bath & Body Works earned a Very Helpful vote
Wendell C.'s review of Forever21 earned 3 Very Helpful votes
Wendell C.'s review of Bath & Body Works earned a Well Said vote

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