This is What has happened since my last review. I have sent items twice so I completely understand their requirements. I also sell high end designer items myself on eBay and in 5 years have never had a return or complaint, so I know what "excellent" condition. I sent about 20 items, and they take the shipping cost out of your commission. When they said they had rejected an item, it was actually a picture of many items rolled into a ball, I could see the arm of a white old Navy jacket that was brand new, tags, perfect. They sent the items back, which I again paid for. They put these little smiley stickers where the damage supposedly was. I thought the stickers must be covering the damage, but out of 10 garments returned, all were 100% perfect, with the exception of a small stain at the hem of a shirt I sent directly from being dry cleaned. My cleaner has always told me when there was a stain she couldn't get out, so I think it was stained at their end. I emailed them my disappointment in the way me and my clothes were treated (I sent them neatly folded in tissue, etc. and they were just thrown wrinkled up in a box when I received them. I also told them I would never do business with them again. Then, a few days ago I got an email regarding a box I supposedly was going to be sending them stating that since I had so many items rejected before, I had to reach a certain standard with my new box or they would no longer accept clothes from me!!!! I emailed, saying I had not and would never again send them anything, and reminded them the last items that were rejected were their fault, which at the time they in so many words admitted to. I just tried this for fun, but please listen to me, unless you really need $20 for selling dozens of items after you pay for shipping, their very high commission, and another charge on top of that of $1.50 an item (?!) I highly suggest just giving them to friends or give to the charity of your choice. Total absolute waste of time. Believe me, the only one who makes money is them.