I bought a pair of Uggs and they arrived in a plain cardboard box, and I thought that was a little strange. The knit cardy Uggs I bought have unravelling knit coming out on one side of the boot, and there's loose theads everywhere. The left boot is very uncomfortable at the arch, so I thought there's something wrong with these. I looked closely after 2 days and realized that they're conterfeits. I contacted the return and customer depart 3 times and I didn't get any respond. Even though they stated they accept return within 1 week of contact. THIS IS A SCAM. DO NOT BUY FROM THEM! Maybe you can get your $$$ back from your credit card co.