I emailed and even tried to call (they won't answer phones). Noticing the recent reviews, looks like I am not alone. "Something is off here," (replied the customer support person on TrustPilot) - yes, it's obvious = TeePublic. I have my suspicions that this company takes orders and does not fulfill them, hoping people forget their orders.
Edit note: I have left this review on other review sites and almost immediately TeePublic actively attempted to flag and call my reviews false. Too bad I have actually receipt and documention of everything.
Nightmare. Ordered a very small, easy order and paid for expedited premium shipping. Their stated terms are 3 business day processing time. Waited... Checked back 5 days later and on 4th business day after checking my status - unprocessed, un-shipped and "pending." Contacted them clearly mentioning that my order was well past 3 full business days, received canned response that orders take "3 days to process and ship," guaranteed. Called - yep - straight to answering machine, told to email. Emailed again, told my order should arrive 16 DAYS from when I ordered. They can't do math and made ZERO effort "to correct the situation" (as they said in their previous comment to the last reviewer who also complained). What about me? TEEPUBLIC, several emails, canned unhelpful and incorrect responses, ruined event. If the shirts were ready on day 5 processing, were they? (I doubt it, doubt they were ever processed) they could have been "expedited" (similar to what I already paid), but nope nothing.
Extremely poor and unprofessional, questionable ethics: one trick some shops use are to take $ on orders and then conveniently not process, notifiy and ship. BEWARE, or simply avoid and don't support - questionable ethics, low integrity.
From my experience, I seriously doubt the shirts were "processed" [zero info] and frankly I have my doubts whether they would have been sent at all.
I even asked them to check and mentioned at first that I would expect the shirts to be sent expedited - no response or reply again to my question. And they never admitted or apologized that the order was past due!
I had no choice but to actually look now for places to leave a bad review to warn others, because there was simply no effort to correct the situation, check on shirt processing status (after the 3 day period had already lapse, etc).