Total waste of your time!
Not interestedin anything, rude, unhelpful, just a paper pushing department, no advise, no replies and constant chasing.
Its a disgrace! Do yourself a favour and save yourself the stress, they are not even worth considering if you need to solve a problem.
Police will tell you to contact them, they will push the paper around until they think you will be fed up and then tell you they can't do anything to help you!