This company is appalling, I waited 3 months for my goods, and they had the cheek to state they did not break there '60'day terms... which seems to of changed from the 7-28 days on ordering. When I finally got them I was disgusted, it looked like a child at promary school had done them, the wording was like an ocean wave and the letters were of several different sizes. On constantly contacting them and sending pictures, they have said they are not going to refund as under 'theri terms' if lettering is more than 15 characters, the embroidery will be of poor quality and sometimes unreadable... well what a fantastic company they have there... unreal. They need to be named & shamed.