I posted for a driver to do a pickup in Florida and bring it to Rhode Island. Got lots of competitive bids and picked one that worked best for me. The driver had an accident before my pickup and couldn't do the job. I contacted CitizenShipper, explained what happened and customer service immediately helped me post another ad which resulted in finding the perfect driver who did the job exactly as promised. Customer Service then refunded my initial fee right away and everything turned out perfect. I would recommend this company 100%!