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Wayne B.

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Experience: Computers & Technology, Business

Member since March 2021

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1 Review by Wayne


I received an eMail from Staples on March 3,2021 touting their " Clearance Event ". Since I was in the market for a new Desktop Computer, I checked in clearance. There were a number of different models supposedly available so I narrowed my choices to two ( 2) that seemed to be what I needed. On checking, both showed "Out of Stock for Delivery". I checked " Stock for Pickup " at every store in Ottawa and Gatineau for both models but only one model was available – quantity one in a store in Gatineau. I ordered it on March 3 but was told later in the day that they actually did not have what I was looking for. I then checked every store in Montreal but, again, nothing was available.

I called Customer Service and was told that they would not do anything about this situation. I don't understand how any reputable business can advertise things they know they do not have.

Going a step further, this type of thing is ILLEGAL. Section 74.04 of the Competition Act prohibits "bait-and-switch" selling which occurs when a product is advertised at a bargain price, but is not available for sale in reasonable quantities. Use of a general phrase, such as "quantities are limited," would not be a defence under this section, although it may reduce the quantity that would otherwise be required for a reasonable supply in a given situation.

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