warren s.

I got a TAB A at the beginning of December, and discovered that it was defective and could not connect to any type of wifi after only 5 weeks. I contacted the seller, who directed me to Samsung, and it seemed reasonable enough. After a few troubleshooting tips, the rep said that they would have to exchange or refund my purchase, and again, I was fine with all of this, as no matter what you buy, there will be a warranty issue once in a while. They needed the original receipt, but thanks to covid 19 I had trouble getting for almost a month. Once I got it though, everything was fine. For the next 5 months, I called once a week, and asked for a refund, or an exchange. The person would direct me to the SAME WRONG PERSON EVERY SINGLE TIME! The Cellular version of the Tab A! EVERY TIME! They in turn, would direct me to the non cellular Tab A person... Then I would sit on hold for anywhere between 45 minutes, all the way up to four hours, before being instantly disconnected! Yes, I know, sounds crazy, but it's actually true... I learned to fill my wait times with other daily activities so I wouldn't go crazy. In the end, I finally got a REAL PERSON! And they ACTUALLY HELPED! It almost put me into shock! Then it was only a quick TWO MONTHS until I got my actual refund check in the mail... by then, it felt like a breeze! (I'll never buy another Samsung product again, I don't care what it is, or what the price, they've lost me for life!)