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Had my order arrived as expected, I'm certain that I'd be giving Zazzle a five-star review right now; however, that was not the case.
1. A custom mug was out of stock preventing one of five items from shipping. There was no notification sent regarding this issue. It was only discovered after following up on the order (which had been paid for in full). This was 10 days after the order was placed.
2. Options for how to proceed with the order were provided in an automated email support response; however, the instructions that explain how to modify an item so that an order can proceed turned out to not apply in case of the custom mug. This caused yet another delay in an already delayed order.
3. Even thought I had already been charged for the order with five items, revising the order online made it appear as if I was placing the order for the other four items for first time and the online cart was going to charge me as if the revised order was a second order.
Upside: I was able to cancel the order and receive a full refund (and about 30 days had passed).
Downside: I would have been perfectly happy with four of the five items that I had ordered.
Warren H.'s review of Zazzle earned 2 Very Helpful votes
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Thank you for your feedback and we apologize for the inconvenience of the out of stock item. It looks as though a member of our CS Team has reached out to you via email in regards to this issue, if you have any further questions or concerns, please feel free to respond to their email. Thank you and have a wonderful week.