I have been a long time USTS... they have always been able to resolve any issues I may have... most importantly the cost issue compared to what it would be to have someone from a computer repair service of Geek Squad to come out is exceptional... and with others it would be a one time thing then it would cost me again... with USTS it doesn't matter how many time i call in and i can cover up to 3 computers for one low cost...