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Wani S.

Contributor Level

Total Points
84

1 Review by Wani

  • KaTom

5/20/19

Order over $2,500 worth of items for my restaurant, 3 weeks in advance wanting to make sure I got everything in before our grand opening date. They stated on their site 3-5 business day shipping. THEY LIED! To this date, I still have NOT YET received all the items I ordered, parts were damaged on one of the item looked used and refurbished. Their return policy makes it difficulty to return big equipment order, that they messed up, back to them. Cannot get a straight answer from them. I'm so pissed off with that company. They are a third party middle man ordering company. Stay AWAY FROM THEM.

Tip for consumers:
Just DO NOT ORDER FROM THIS COMPANY, ITS A THIRD PARTY ORDERING SYSTEM. It's not factory direct. Use Webstaurant Store. They are factory direct and they do ship within 2-3 days, even if you placed your order on a friday, you will recieved it on Monday. Regretting that I went with this foolish company.

Products used:
A Gelato dipping cabinet, a speciality deli wrapping paper, 3 compartment commercial sink, and a door sign

Service
Value
Shipping
Returns
Quality

Wani Has Earned 4 Votes

Wani S.'s review of KaTom earned 4 Very Helpful votes

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