Returned merchandise using their label after 20 days. Directions said $6.95 would be deducted from refund for using their label. Held on to paperwork awaited credit card refund. Today received email that my "in-store credit" (for full amount of returned goods) would expire in 10 days if I did not use it!! Called them, talked to Gail, who said that i would have had to "write across the front of return form" that i wanted a refund-- when directions clearly had said no such thing. She said she could put the amount on a gift card for me. After arguing with her further, she said she could refund the gift card to my credit card if I gave her my card #. I continued to argue this was not their stated store policy. She said a refund was impossible because they did not keep card #s past 40 days. I stated i wanted to talk to someone "higher up" when she said, "Oh, i put it on the gift card and it automatically refunded to your credit card!!" LIAR!! I made this online purchase 78 days ago- for that to happen, my card # still had to be in their system. I ONLY got my refund because I persisted and fought with her and would not let go or accept her lame excuses. Disgusting!!