Thumbnail of user wandak34

Wanda K.

Contributor Level

Total Points
82

1 Review by Wanda

  • WigsBuy

4/5/19

Do yourself a favor. Don't purchase a wig from this company. I purchased 3 wigs from them. 1 of the wigs didn't look anything like the wig I purchased. I contacted them through online chat and explained the situation. I was told to send a picture of the wig to them and we would go from there. The wig they sent me was clearly not the wig I ordered. First they asked me to take it to my stylist to have it cut in the correct style. For that they were willing to give me a whopping $10 off. The cost of a cut at my salon is $65. They agreed to send the correct wig, but told me I was responsible for the shipping. Wait... what? I wrote them back to explain that shipping costs should be theirs since THEY sent ME the wrong wig! I could understand if I didn't like it and wanted to return it for something else, but they acknowledged they sent the wrong item. We have gone back and forth through email. I finally told them I just want a refund because this is poor customer service. I think there is also a language barrier working as well. Although they apparently have a warehouse here in the US, you will deal primarily with people who speak to you in broken English. It was very frustrating because I am not even sure they completely understood the conversation. I cannot give them any stars because the other 2 wigs they sent me weren't exactly what I ordered, but at least they were close. As a matter of fact, I have reported them to the Better Business Bureau. They also have a number of complaints listed on the BBB site. I wish with everything in me that I checked there and here before ordering. My advise to anyone seeking to buy from Wigsbuy is "buyer beware". Getting issues resolved will be a serious hassle.

Tip for consumers:
Don't do it! They post pictures of celebrities and their actual hair cuts/styles. What you receive might not match what you are ordering at all AND if they send you the wrong item, you will be responsible for the shipping cost to return it. Not worth it!

Products used:
I ordered 3 wigs. They sent me the wrong style for one of them. I haven't worn either of the other wigs.

Service
Value
Shipping
Returns
Quality

Wanda Has Earned 2 Votes

Wanda K.'s review of WigsBuy earned 2 Very Helpful votes

Wanda hasn’t received any thanks yous.

Wanda doesn’t have any fans yet.

Wanda isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user hollyannf3
3/4/24

I will never ever buy from this company again. Not only are their wigs awful their customer...

Thumbnail of user fredpope615
Fred P. reviewed WigsBuy
12/5/23

This company shows pictures of Jaclyn Smith wigs and I ordered one paid extra for expedited...