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Lannette M.

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1 Review by Lannette

Joss & Main

  • Joss & Main

“Cancelled my order twice, then sent damaged product”
8/7/16

I ordered some furniture for my sister's new house as a house warming gift. J&S cancelled it twice stating the address on my card was not the delivery address. (Of course not. I was sending a gift to my sister.). Customer service didn't respond to my emails. Finally called and got the order placed. One item arrived damaged and still can't get J&S to coordinate the return (they keep sending UPS label for the return with an incorrect return address.

Wayfair, I believe, owns this company. Way fair CEO - wake up and fix your damn problems. Awful company.

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